Return and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyers are responsible for the return shipping costs.
in case of if you do not receive your product in 14 days you are entitled full refund .
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note no returns or refunds will be issues for custom printed items as well as any beauty products.
To start a return, you can contact us at: mashallahlifestyle@gmail.com, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: mashallahlifestyle@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damaged items need to be reported within 5 days of receipt. Once your return request has been received, our customer care team will reach out to you within 1 business day.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We only issue refunds under specific criteria. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
Customers are liable for the refund transaction fee incurred.
if you have any question about return and refund policy contact us at
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
Address: Mashallah Lifestyle (pty) LTD is exclusively online based.
Email: Mashallahlifestyle@gmail.com
Telephone: +27 67 303 6643
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